1. Information we collect
When you submit a business inquiry, we may collect your name, email address, phone number, company or business name, website, area of interest, product or category information, origin or destination, expected volume, storage or packaging requirements, preferred contact method and message. Basic technical records may also be processed by WordPress, the hosting provider, security services and analytics tools where enabled.
2. Why we use the information
Information is used to respond to inquiries, direct requests to the relevant business area, evaluate proposals, protect the website from spam and abuse, maintain communication records and improve corporate service.
3. Consent and sensitive information
The inquiry form requires consent to this policy. Do not submit confidential product formulas, passwords, bank credentials, patient records, national identification documents or other highly sensitive information through the public form.
4. Storage and access
Inquiry submissions are stored as private records in the WordPress administration area and may be delivered to the corporate email account. Access should be limited to authorised management or administrative personnel with a business need.
5. Service providers
The website may rely on hosting, email delivery, security, backup, analytics, map and communication services. These providers may process limited information according to their own terms and applicable requirements.
6. Retention
The theme is configured to remove stored inquiry records after approximately 730 days unless management changes the retention setting. Records may be retained longer where reasonably necessary for an active business discussion, legal obligation, dispute, fraud prevention or security investigation.
7. Your choices
You may request access, correction or deletion of information you submitted, subject to legal and operational requirements. Send requests to info@alsamuragroup.com. The website also integrates with the WordPress personal-data export and erasure tools.
8. Cookies and language preference
The website may use essential cookies for WordPress administration, security and website functions. A small presentation-language preference cookie may remember whether English or Bangla content should be displayed. Analytics or marketing cookies should be enabled only with an appropriate consent process.
9. Employee information
Public team profiles contain only approved names, roles, units, biographies and photographs. Internal details such as blood group, shift, identification numbers, address and private contact information are not intentionally published.
10. Security
Reasonable administrative and technical controls should be used, but no internet transmission or storage system can be guaranteed completely secure. Authenticated SMTP, updates, backups, access control and security monitoring remain important production responsibilities.
11. External links
The website may link to maps, WhatsApp, business-unit websites or third-party services. Their privacy and security practices are governed by their own policies.
12. Updates
This policy may be updated when website functions, service providers, operational requirements or applicable rules change. The effective version should be revised when material changes are published.
13. Contact
AL SAMURA INTERNATIONAL
Tangail, Bangladesh
Email: info@alsamuragroup.com
Phone: +8801717837800